The ShiftCare App is provided by us to users pursuant to a commercial arrangement between us and the company that has given you access to the ShiftCare App (Company).
By accessing the ShiftCare App you consent to the collection and use of the information you provide in the manner we describe in this policy.
We collect Personal Information about users of the ShiftCare App. The most common types of information we collect are things like your:
We collect Personal Information when you provide it to us during the registration process and at other times as you use the ShiftCare App or contact us.
We also collect Personal Information when you engage with other users when you access and communicate with them via the ShiftCare App.
We also collect Personal Information from other third party service providers (payment provider account details required to process transaction and web analytics which is generally anonymous information and may not reveal who you are. We only use this information for statistical and website development purposes and to improve our services to you) with which we will interact as we provide services to you.
If you choose not to provide Personal Information, you will not be able to complete the registration process to access and use the ShiftCare App.
We will use your Personal Information in order for us to:
We will take reasonable steps to protect your information from loss, misuse, unauthorised disclosure or destruction, including by means of firewalls, password access, and secure servers.
Among other measures, if you make a request to access your information, we will ask you to verify your identity.
To enable us to meet our obligations under the Act and to ensure the operation of the ShiftCare App, we may need to allow our authorised staff and contractors to access your information. The staff and contractors are required by contract and policies to maintain the confidentiality of your information.
If you suspect any misuse or loss of, or unauthorised access to, your information, please let us know immediately.
We will make the information we collect from you available to third parties where it is reasonably necessary to enable us to make the ShiftCare App available to you, when we are required to do so by law or when you give us permission to do so, including when you make payments using the ShiftCare App in accordance with our Terms and Conditions available here: https://www.shiftcare.com/terms-conditions
The ShiftCare App may be maintained in a country that is not Australia (on a temporary or permanent basis).
By accessing the ShiftCare App, you agree to and authorise us giving your Personal Information, in accordance with this policy, to a third party who is not in Australia or a third party who may transfer and store outside Australia your Personal Information (Overseas Recipient).
While we will take reasonable steps to ensure that an Overseas Recipient does not breach the APPs, Overseas Recipients are not bound by the APPs and subclause 8.1 of the APPs does not apply to the disclosure of your Personal Information to an Overseas Recipient. Please note that this is a lower standard of protection than that which would apply if you did not agree to such a disclosure.
You can access some of the information that we collect about you by logging in to your account on the ShiftCare App. You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. To make an access or correction request, email us at firstname.lastname@example.org.
We may need to change this policy from time to time to make sure it stays up to date with the latest legal requirements and any changes to our management of privacy. When we do amend the policy, the changes will be effective straightaway.
We will take reasonable steps to let you know about any changes made to this policy. We also suggest that you revisit this policy from time to time to see whether changes have been made.
If you continue to use the ShiftCare App after the changes are made, then you will be agreeing to the changes.
We will treat your queries and complaints confidentially.
Our representative will contact you within a reasonable time after receipt of your query or complaint to discuss your concerns and outline options regarding how they may be resolved.
We will aim to ensure that your query or complaint is resolved in a timely and appropriate manner.
You may contact us by:
If you have a complaint about our compliance with the Act and we have not resolved your complaint within 30 days’ after you first notified us of your complaint, you can refer your complaint to OAIC by visiting their site www.oaic.gov.au.
Published: December 2016
ShiftCare is making it easy for service providers to get carers to clients at the right time, the right place and with the right information required to provide the highest quality of care.
11 York Street, Sydney
NSW 2000 Australia
155 Queen Street, Brisbane City
QLD 4000 Australia