NDIS
Built around the NDIS, line item by line item.
- Price limits and line items on every shift.
- Bulk claims from the shifts actually worked.
- SCHADS award checks while the roster is still a draft.
Care runs on shifts.Your notes, claims and pay should too.
Every shift is one record, from roster to payroll.AI flags what’s wrong while you can still change it.Your team decides.
Today
Thursday 22 October · 9:40amShifts today18412 in progress now
Vacant1Starts 8:00am tomorrow
Signals to review52 need a person today
Margin this week24.8%Estimated until shifts complete
Today’s roster 1 award warning1 vacant
Priya S.2 shifts
Broken shift · cl. 25.6
Tom R.8 hrs
Mei L.3 hrs
VacantFri · needs cover
Daniel O.5 hrs
Aisha N.3 hrs
MT
Margaret T.Progress note · Dictated · Wed 21 Oct, 10:14am
Care noteHelped Margaret with her shower and breakfast. She was in good spirits and ate most of her porridge. Coming out of the bathroom she nearly went over on the bathroom step but steadied herself on the rail. She said her new slippers feel loose.
Care Signals
Possible near fall mentioned. Nothing is filed until a person decides.
Review as incidentNot an incident
Margin Below target
6.2%Now
10%Target
- Broken shifts$9,400212 shifts · 12 clients can go back to back
- Clients below 0%7 clientsMostly short visits under the minimum engagement
- Overtime$5,1004 workers · 2 part timers have spare hours
Vacant shift Needs cover
Ranked by ShiftCare AI · availability, qualifications and history with Ruth
- AN
Aisha N.Available · first aid current · worked with Ruth 6 times
Best match - ML
Mei L.Available · first aid current · worked with Ruth 2 times
Good match - DO
Daniel O.Available · would pass 38 hours this week
Overtime
Invoices 4 outside the plan
| Participant | Support | Amount | Check |
|---|---|---|---|
| Ben K. | Community access | $642.30 | Over line item budget |
| Grace H. | Personal care | $441.48 | Plan ends 31 Oct |
| Jordan P. | Capacity building | $386.20 | Over budget |
| Jordan P. | Capacity building | $193.10 | Over budget |
| Margaret T. | Personal care | $220.74 | Within plan |
8,000 care providers deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Solutions
What kind of care do you provide?
Support at Home
Budgets, visits and claims under Support at Home.
- Care workers see the visit, the address and the client’s notes in the app.
- Care notes written at the visit, with Care Signals flagging what a person should read.
- Supplier bills from Support at Home transactions send to Xero or MYOB.
Aged care
Home and community aged care, from visit to invoice.
- Visits rostered around each client’s care plan.
- Care notes and medication records on the care worker’s app.
- Invoices built from the visits actually delivered.
DVA and more
Every funder, from the same roster.
- DVA and VHA clients rostered alongside your disability and aged care clients.
- Each funder invoiced from the shifts actually worked.
- Private and self-funded clients on the same roster.
Capabilities
Everything follows the shift.
The shift you roster is the shift that’s attended, noted, claimed and paid, so the office hears about a problem before the client does.
Rostering and scheduling
AI rosteringAI ranks · your rule approves
A shift is cancelled or declined, and ShiftCare AI ranks who should cover it, before anyone picks up a phone.
Explore rostering and schedulingTime and attendance
Clocked in on site, not tracked all day.
GPS checks the clock in and logs the trip. Location isn’t tracked through the day.
Explore workforce intelligenceCompliance
SCHADS checks before anyone is paid.
Warnings name the clause while the roster is still a draft.
Explore complianceShift costing
What the shift earns, before it’s worked.
On Premium, revenue against cost on every shift, estimated until it’s complete. Switched on by our support team.
Explore financial intelligence Supported Independent Living
Every SIL house, on one roster.
Day shifts, sleepovers and shared support in one place, with awake time worked out from the notes your team already writes.
- Sleepovers that pay correctly. Awake time is logged in the app, or picked up from the shift notes at clock out.
- Shared shifts, recorded per participant. On a shared sleepover, staff record which participants they were woken for.
- Paid and claimed the way SCHADS and the NDIS expect. Awake time is paid as overtime with the one hour minimum, and claimed on top of the sleepover.
- You set the rule. Smart Approve can approve high confidence awake time. It’s off until you turn it on.
ShiftCare AI
AI suggests. Your team decides.
Built into every part of ShiftCare, from the roster to the inbox, and open to the AI you already use.
Explore ShiftCare AISignalsEach with the next step.
Roster Ruth A.’s Friday 8:00am is vacantSuggested: Aisha N., first aid current
Assigned to Aisha N. by you. Ruth A.’s Friday is covered.
Care note Possible near-fall in Margaret T.’s noteDraft incident ready for you to complete
Draft incident opened for you to complete. Nothing was filed on its own.
Invoices 4 invoices fall outside the planCheck before you claim
Held back by you to check before you claim.
All clear. A person decided each one; nothing was filed on its own.
- Roster Signals Looks ahead at availability, overtime, hour limits, qualifications and margin.
- Care Signals Reads every note for incidents, risks and changes in wellbeing.
- Completeness Coach Helps support workers finish the note before they save it.
- Staff Signals Lapsed credentials, missing notes, no shows and staff who’ve gone quiet.
- Client Signals Expiring documents, overdue plan reviews and funding running out.
- Invoice Signals Delivered work that can’t be invoiced yet, with the fix.
- Inbox Signals Emails you forward to ShiftCare become a suggested next step.
- Google Drive Reads new files in your Drive, works out what each one is, and suggests what to do with it.
Ask anything. Report on anything. Bring your own AI.
AI Chat
Ask your business anything.
- The questions you’d take to an accountant, an auditor or a consultant.
- Answered from your own shifts, notes, claims and costs.
- Upload a referral, plan or invoice and set it up.
Build any reports
Build any report by asking.
- Describe the report you need.
- ShiftCare builds it from any of your data.
- No exports, no spreadsheets, no bolt on reporting tool.
ShiftCare MCP
Your AI, plugged into your business.
- Connect Claude, ChatGPT or Copilot to ShiftCare.
- ShiftCare AI and your own AI work from the same connection, with your permissions intact.
- Admins can read. Changes are admin only and off until you turn them on.
Works with your tools.
- Google Drive
Apps
An app for everyone around the shift.
Support workers, coordinators, and participants and their families each get an app built for what they do. All three work from the same shift.
ShiftCare app
For support workers: the shift, clock in on site and the care note.
Admin app
For coordinators: what needs you today, wherever you are.
Family Portal
For participants and families: who’s coming and how each visit went.
“Since making the switch, we’ve saved tens of hours every single week, freeing up our team to focus on other important areas of the business and, most importantly, our participants.”
4.7
4.5
4.6Start with next fortnight’s roster.
From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.