With the right software, you’ll be able to better support people with disability in achieving their goals, living fulfilling lives and being active members of the community. And, you’ll be in a stronger position to improve your margins and grow your NDIS provider business.

Cutting Costs, Improving Care: The Keys to Growing Your NDIS Business

The data is clear: NDIS providers across Australia are struggling to profit. 23% made a loss in 2021–2022, with 59% worried that they would be unable to provide services at current NDIS prices. 

Most NDIS providers didn’t start their business solely to make a profit. They launched their company with a mission to improve the quality of life of people with disability. That doesn’t negate the importance of making a profit in order to pay talented and passionate staff, invest in training and marketing NDIS services, and provide quality supports.

Cost-cutting measures can feel like a focus on profit over people. But reducing costs is key to improving financial resilience and growing an NDIS provider business. It is a critical part of providing disability support.

5 Ways Software Solutions Support NDIS Providers in Cutting Costs and Improving Care

With the right NDIS technology, your business can save time and money by automating manual processes. Instead of spending significant admin time doing the same repetitive process each week, you’ll be able to complete operational tasks with a few clicks of a button. What’s more, this will result in a higher quality of disability support.

Automated Compliance

Documenting compliance with the NDIS framework can be time-consuming. The National Disability Insurance Scheme has rigorous requirements, and as an NDIS provider, you'll need detailed paperwork showing that your systems are up to par.

A technology solution can help by automating your reports, creating electronic visit verification and providing document expiry notifications. You'll be able to rest assured that not only is your organisation following NDIS guidelines for quality control, but you can easily demonstrate it.

Better Client Matching and Rostering

Selecting the ideal support worker for each NDIS participant is a fundamental part of providing quality disability support. But matching and rostering can be complex. You need to consider skills and certifications, client needs and preferences, availability, home locations and more.

For your NDIS business, the ideal roster is one that cuts down travel through scheduling geographically clustered clients at the same time. In this way, it will enable you to minimise your per-client labour and travel costs. And the quicker and easier it is to build the schedule, the better.

For NDIS participants, the perfect roster is one that assigns them services with their favourite support worker at a time that works for them. And for your staff, the best roster is one that fits around their lifestyle and other commitments.

With disability care management software, you can build rosters that meet everyone’s needs. It will enable you to filter support workers to assign appropriate staff members to each client. And with group rosters and recurring shifts, you’ll be able to significantly reduce the time you spend on this task each week. 

Drag-and-drop technology will help you avoid errors, like double bookings. And the ability to view different schedules — client schedules, staff schedules and team schedules — will help you ensure your roster works well for everybody.

Improved Communications

How many hours a day does your team lose to emails and phone calls? Clear communication can free up time, reduce miscommunications and enable a higher quality of support.

With the right software system, you’ll simplify communication with your support workers, clients and their families alike. Plus, moving from multiple systems to one single platform will reduce the likelihood of missed messages, save time and improve communication.

Streamlined Billing, Accounting and Funds Management

Better financial management will ensure your organisation remains profitable while your clients receive all the services they’re entitled to. And by streamlining your finances, you’ll free up costly labour hours that can be better invested in other areas.

The right software solution will help you manage clients’ NDIS funding and your budget. It will come with accounting tools and/or integrations, including a full NDIS price list and auto-generated financial reports. You should be able to allocate different price limits to rostered tasks, automatically calculate claims and bulk bill the NDIS, claim expenses and more.

Secure Document Management

Secure access to key documentation is critical for quality supports. It means your team has the information they need to make better decisions. And by ensuring progress notes and support plans are easily accessible, you’ll reduce the time spent on sharing and updating files. In doing so, you’ll reduce your labour costs while empowering your team to deliver the best possible services.

Software Solutions Built Around the Needs of Disability Providers

Most cost-cutting measures come at the expense of quality disability support. But with the right NDIS software, money savings and quality services go hand in hand. You’ll be able to offer the best value for NDIS participants while ensuring your business sees a strong return on investment.

ShiftCare’s aged care and disability support management software will help you take care of the admin side of your business quicker and more effectively, so you can focus on what you and your team do best: providing disability support services.

Important features include rigorous client matching and rostering features so you can make sure your NDIS participants receive the services they need, when they need them. NDIS integrations will take the stress out of compliance and billing. And with our document management tools, your team will have access to all the information they need to deliver exceptional supports.

Discover how the right software can enable your business to thrive. Try ShiftCare for free.