Home care agency software

Care runs on shifts.Your visit notes, billing and payroll should too.

From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.

8,000 care agencies deliver $5B of care a year with ShiftCare.

Today

Thursday 22 October · 9:40am

Shifts today18412 in progress now

Vacant1Starts 8:00am tomorrow

Signals to review52 need a person today

Margin this week24.8%Estimated until shifts complete

Today’s schedule Thu 22 Oct · Northside team1 overtime warning1 vacant

Priya S.2 shifts

7:00 to 10:00Personal care · Margaret T.

Split shift

3:00 to 6:00Community integration · Ben K.

Tom R.8 hrs

6:30 to 2:30Residential · Maple St group home

Mei L.3 hrs

9:00 to 12:00 Job BoardDay habilitation · Jordan P.

VacantFri · needs cover

8:00 to 11:00 FriPersonal care · Ruth A.

Daniel O.5 hrs

12:00 to 5:00Community integration · Sam W.

Aisha N.3 hrs

10:00 to 1:00Personal care · Grace H.

Margaret T.Progress note · Dictated · Wed 21 Oct, 10:14am

Care note

Helped Margaret with her shower and breakfast. She was in good spirits and ate most of her oatmeal. Coming out of the bathroom she almost fell on the bathroom step but steadied herself on the rail. She said her new slippers feel loose.

Care Signals

Possible near fall mentioned. Nothing is filed until a person decides.

Review as incidentNot an incident

Margin Last quarter · 1,840 shiftsBelow target

6.2%Now

10%Target

Broken shifts$9,400212 shifts · 12 clients can go back to back
Clients below 0%7 clientsMostly short visits under the minimum engagement
Overtime$5,1004 workers · 2 part timers have spare hours

Vacant shift Fri 23 Oct · 8:00 to 11:00 · Personal care · Ruth A.Needs cover

Ranked by ShiftCare AI · availability, qualifications and history with Ruth

AN
Aisha N.Available · CPR and first aid current · worked with Ruth 6 times
Best match
ML
Mei L.Available · CPR and first aid current · worked with Ruth 2 times
Good match
DO
Daniel O.Available · would pass 40 hours this week
Overtime

Visits This month · against each authorization4 over authorized hours

Client	Service	Hours	Check
Ben K.	Community integration	46 of 40	Over authorized hours
Grace H.	Personal care	34 of 30	Over authorized hours
Jordan P.	Day habilitation	62 of 60	Over authorized hours
Sam W.	Community integration	22 of 20	Over authorized hours
Margaret T.	Personal care	28 of 40	Within authorization

Overtime This week · FLSA 40 hours2 heading over

Booked hours so far this week, checked as you schedule

DO
Daniel O.38.5 hours booked · passes 40 on Friday
Overtime
TR
Tom R.37 hours booked · passes 40 with Saturday’s shift
Overtime
ML
Mei L.24 hours booked · can take Friday’s 8am
Has hours

ShiftCare AI

Suggested: Aisha N. Available, CPR and first aid current, worked with Ruth 6 times.

Aisha N.For Ruth A. · Fri 8:00 to 11:00 · Personal care

AssignSee others

1 note in the last 7 days mentions a possible fall. It’s open beside this, for a person to decide.

Margaret T.Progress note · Wed 21 Oct, 10:14am

4 visits go over the client’s authorized hours this month. Fix them before you bill.

Ben K.Community integration · 6 hours over
Grace H.Personal care · 4 hours over
Jordan P.Day habilitation · 2 hours over
Sam W.Community integration · 2 hours over

Review visits

2 caregivers are heading over 40 hours this week. Mei L. has hours for Friday’s 8am.

Daniel O.38.5 hours booked · passes 40 on Friday
Tom R.37 hours booked · passes 40 with Saturday’s shift

Move Friday to MeiSee the schedule

8,000 care agencies deliver $5B of care a year with ShiftCare.

$5Bof care a year with ShiftCare

27.5Mshifts delivered annually

3.35Minvoices generated annually

Solutions

What kind of care do you provide?

Home care

Private pay and Medicaid, from one schedule.

Schedule caregivers by availability and client match, with Smart Match suggesting who fits.
Approved hours to ADP Workforce Now or Paychex.
Bills and claims built from the visits actually delivered.

See ShiftCare for home care

IDD providers

Built for IDD providers and the DSPs who support each person.

Goals and progress notes against each person’s ISP.
eMAR, on the DSP’s app.
Day programs and group homes on one schedule.

See ShiftCare for IDD providers

HCBS and Medicaid waiver

HCBS and Medicaid waiver services, verified.

EVV on every visit, captured in the caregiver app.
Authorized hours tracked against each client’s plan.
Claims built from verified visits.

See ShiftCare for HCBS

California regional center vendors

Built for California regional center vendors.

Authorizations and service codes on every visit.
Billing that matches the hours actually delivered.
Notes and records ready for review.

See ShiftCare for regional center vendors

“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”

Sarah L. MorganDirector, Eagle Health

Read all reviews

Capabilities

Everything follows the shift.

The shift you schedule is the shift that’s verified, noted, billed and paid, so the office hears about a problem before the client does.

Scheduling

Job Board backfill.

6:41am, a cancellation. 6:52am, covered. Nobody picked up a phone.

Explore scheduling

EVV

Clocked in on site, not tracked all day.

GPS checks the clock-in and logs the trip. Location isn’t tracked through the day.

Explore EVV

Compliance

Overtime caught while it’s still a draft.

The FLSA 40-hour check runs as you schedule. Rest and split shift warnings follow your own rules.

Shift costing

What the shift earns, before it’s worked.

On Premium, revenue against cost on every shift, calculated from the pay rates you’ve configured.

Explore financial intelligence

EVV

EVV on every visit, state by state.

ShiftCare captures the visit at clock-in, checks it against your state’s EVV rules and submits it. You bill the way you do today.

Live in 12 states. California, Colorado, Indiana, Maine, Massachusetts, Missouri, Nevada, North Carolina, Ohio, Pennsylvania, Rhode Island and Wisconsin.
Captured on the caregiver app. GPS checks the clock-in. Location isn’t tracked through the day.
Medicaid, waiver and private pay. Every client on the same schedule, in one system.

Explore EVV

ShiftCare AI

AI suggests. Your team decides.

Built into every part of ShiftCare, from the schedule to the inbox, and open to the AI you already use.

Explore ShiftCare AI

SignalsEach with the next step.

Roster Ruth A.’s Friday 8:00am is vacantSuggested: Aisha N., first aid current

Assigned to Aisha N. by you. Ruth A.’s Friday is covered.

Care note Possible near-fall in Margaret T.’s noteDraft incident ready for you to complete

Draft incident opened for you to complete. Nothing was filed on its own.

Invoices 4 invoices fall outside the planCheck before you claim

Held back by you to check before you claim.

All clear. A person decided each one; nothing was filed on its own.

Roster Signals Looks ahead at availability, overtime, hour limits, qualifications and margin.
Care Signals Reads every note for incidents, risks and changes in wellbeing.
Completeness Coach Helps caregivers finish the note before they save it.
Staff Signals Lapsed credentials, missing notes, no shows and staff who’ve gone quiet.
Client Signals Expiring documents, overdue plan of care reviews and authorizations running out.
Invoice Signals Delivered visits that can’t be billed yet, with the fix.
Inbox Signals Emails you forward to ShiftCare become a suggested next step.
Google Drive Reads new files in your Drive, works out what each one is, and suggests what to do with it.

Ask anything. Report on anything. Bring your own AI.

AI ChatYour data · your permissions

What would an auditor find missing this month?

ReadShiftsNotesClaimsCosts

Three things an auditor would pick up from October:

1. 6 delivered shifts have no progress note.

2. 4 claims have no matching shift.

3. 2 workers did shifts with first aid expired.

Fix the listShow me

Ask nextWhich clients are over their authorized hours this month?What do I need to change to reach a 10% margin?Which clients are losing money, and why?

AI Chat

Ask your business anything.

The questions you’d take to an accountant, an auditor or a consultant.
Answered from your own visits, notes, invoices and costs.
Upload a referral, plan or invoice and set it up.

Build any reports

Build any report by asking.

Describe the report you need.
ShiftCare builds it from any of your data.
No exports, no spreadsheets, no bolt on reporting tool.

ShiftCare MCP

Your AI, plugged into your business.

Connect Claude, ChatGPT or Copilot to ShiftCare.
ShiftCare AI and your own AI work from the same connection, with your permissions intact.
Admins can read. Changes are admin only and off until you turn them on.

Works with your tools.